SERVICE
CONTACT
ZhuoShi Xinhui Electromechanical Equipment Manufacturing Co.Ltd.
Add：Luyuan Beach Industrial Park in Zhangjiagang City
Tel：0512-58350122
Fax：0512-58353422
Mob：15151575582（WeChat the same）
18694931779
Contact：Mr.Zhuo
E-mail：1637151555@qq.com
HTTP：www.zsxhjx.com
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Promise
Zhuo Shi Xinhui machinery will serve you! Thank you for your warm advice and guidance. We have been on the road all the time.
Complaint suggestion telephone：15151575582
Pre-sales service
1) understand your basic requirements.
2) understand the variety and characteristics of your product.
3) understand the quality requirements of your products.
4) introduce the technical parameters and characteristics of various products of our company.
5) according to your actual situation, put forward the proposal of equipment program.
6) improve the equipment according to the use effect and user's requirement.
On sale service
1. maintain communication with customers during manufacturing and continuously improve and improve.
2. communicate with customers during the process of debugging and produce samples according to customer's requirements.
3. carry out necessary protection to the equipment to meet the user's requirements for packaging, rust prevention, storage and transportation.
After-sale service
In order to enhance the company's market competition ability, to strengthen the customer service service, standardized management, improve the company's reputation, timely, sincere and thoughtful to provide quality service to customers
After years of efforts, the company has accumulated a wealth of after-sales service experience, to create a professional after-sales service team, the establishment of a sound after-sales service system.
service content：
User tracking service
In the process of using our company's equipment, we provide lifelong user tracking service. That is, in the process of user use, periodically send technical personnel to communicate with the user unit, investigate the user's use, understand the user's use problems, and feedback the problem to the company.
Technical support services
After the installation and debugging of our equipment, we provide technical support services to users. The main contents include troubleshooting and recovery of equipment, adjusting the equipment according to user's requirements.
Telephone consulting service
We offer 7 * 24 hours of lifetime toll free technical support services. In case of problems or problems during operation, you may contact technical engineers directly to obtain emergency support services.
Field maintenance services
Our company provides one year free maintenance, in the use of the process, due to equipment failure, our company will be rushed to the scene after receiving the call, in the shortest time, maintenance and configuration, solve the problem under normal circumstances in a working day.
Service structure
Field support services
In the process of equipment installation and commissioning, the on-site support service group will be formed by our company to provide on-site service for the users.
Corporate Headquarters Services
After the official operation of the equipment, our company continues to provide technical support, my company technical personnel arrive at the scene in the shortest possible time, for the user to solve the problem.
User tracking, return visit service
In the process of using our equipment, we provide user tracking and return visit service. That is, after all the equipment has been installed to the designated location and accepted by both parties. We provide customers with tracking, return visit service, periodically send technical personnel to communicate with customers, investigate the user's use. Provide free service support to solve the difficult problems raised by customers, so as to ensure that customers can fully use the equipment.
Toll free hotline service
It has a 24 hour service hotline to receive customer inquiries, service scheduling and complaints.
Other additional service commitments
You can also learn about our products through the following channels and get the services and assistance you need.
Online information
If you need to keep abreast of our company's product trends and exchange products, you can log on to our website (www.zsxhjx.com).
Product training
Adhering to the purpose of technological innovation and management innovation, we will continue to provide customers with complete industry solutions. In the provision of excellent products at the same time, continuous introduction of supporting training services to help users in the use of equipment to achieve twice the result with half the effort.
Field support services
Our professionals face to face with you to communicate, in the field of research and analysis of the problem, so that the problem quickly resolved.
Zhuo Shi Xinhui machinery will serve you! Thank you for your warm advice and guidance. We have been on the road all the time.
Complaint suggestion telephone：15151575582